Terms of service

Welcome to Heirloom Banaras

This website is owned and operated by Heirloom Banaras. Throughout this document, the terms “we,” “us,” and “our” refer directly to Heirloom Banaras. By accessing our website, browsing our collections, or making a purchase, you engage in our "Service" and agree to comply with and be bound by the following terms and conditions ("Terms of Service", "Terms").

Please read these Terms carefully before using our platform. If you do not agree to all the provisions outlined here, you may not access the website or use any of our services.

Any new features, products, or digital tools added to our current store will also be subject to these Terms. We reserve the right to update or replace any part of these Terms of Service by posting updates here. It is your responsibility to review this page periodically for updates. Your continued use of the platform following any changes constitutes acceptance of those revisions.

Our e-commerce store is hosted on Shopify Inc., providing us with the secure online platform necessary to bring our textiles to you.

Section 1 – Eligibility & Online Store Rules

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence.

You may not use our products or textiles for any unlawful or unauthorized purposes.
You agree not to violate any laws in your local jurisdiction (including, but not limited to, intellectual property and copyright laws) while using our Service.
You must not transmit any malicious code, viruses, or destructive software through our platform.
Any breach or violation of these rules will result in an immediate termination of your access to our Services.

Section 2 – General Terms and Conditions

We reserve the right to decline service to anyone, for any reason, at any time.

You acknowledge that your content (excluding encrypted credit card details) may be transferred unencrypted over various networks and modified to meet the technical requirements of connecting devices. Credit card information is always completely encrypted during network transfers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service, product designs, or website content without explicit written permission from us.

Section 3 – Information Accuracy and Currency

While we strive for perfection, we are not liable if information on this website is occasionally incomplete or out of date. The materials provided here are for general informational purposes and should not be solely relied upon for critical decision-making without verifying primary, more precise sources. Any reliance on the material found on this site is at your own risk.

This site may feature certain historical data or archival information for reference only. We reserve the right to modify website content at any time, with no obligation to update past information.

Section 4 – Price Adjustments and Service Modifications

Prices for our pieces are subject to change without prior notice.

We retain the right to modify, suspend, or discontinue the Service (or any part of our catalog) at any time without notice. We will not be liable to you or any third party for any price adjustments, modifications, or suspension of the platform.

Section 5 – Products, Handloom Variations, and Inventory

Certain premium products may be available exclusively online through our website. These items often have strictly limited quantities and are subject to return or exchange only in accordance with our specific Return Policy.

We make every reasonable effort to display the colors, textures, and details of our products as accurately as possible. However, because digital screens vary, we cannot guarantee that your monitor's display of any color will perfectly match the physical textile.

We reserve the right, but are not obligated, to limit sales of our products to any specific individual, geographic region, or jurisdiction, evaluated on a case-by-case basis. We also reserve the right to limit order quantities for any item. All product descriptions and pricing are subject to change at our sole discretion without notice.

Section 6 – Account Details and Billing Accuracy

We reserve the right to refuse or cancel any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per individual, per household, or per order. This includes orders placed under the same customer account, the same payment card, or utilizing identical billing/shipping addresses. If an order is modified or canceled, we will attempt to notify you via the email or phone number provided at the time of purchase.

You agree to provide current, accurate, and complete purchase and account information for all transactions. You promise to promptly update your account details, including your email address and payment card details, so we can successfully process your orders and reach you when needed.

Section 7 – External Tools and Third-Party Links

We may grant you access to optional third-party tools or integrations over which we have no direct control or monitoring capability. You acknowledge that we provide access to such tools "as is" and "as available" without any endorsements or warranties. We bear no liability arising from your use of optional third-party software.

Our website may also feature links directing you to third-party platforms that are not affiliated with us. We do not examine or evaluate their content for accuracy and assume no responsibility for third-party materials, websites, products, or services.

Section 8 – User Submissions and Feedback

If you submit specific entries (such as contest submissions) or send us unsolicited creative ideas, suggestions, design concepts, or plans (collectively, "comments"), you agree that we may freely edit, copy, publish, distribute, and translate them in any medium at any time. We are under no obligation to:

Maintain comments in confidence.
Pay compensation for any feedback.
Respond to submissions.

We reserve the right to monitor, edit, or remove content that we deem unlawful, offensive, defamatory, or in violation of any party’s intellectual property or these Terms of Service.

Section 9 – Personal Data Protection

Your submission of personal information through our online storefront is securely handled and governed strictly by our Privacy Policy.

Section 10 – Errors, Typos, and Omissions

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, shipping charges, delivery times, or stock availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is found to be inaccurate at any time without prior notice (even after your order has been submitted).

Section 11 – Strictly Prohibited Conduct

In addition to other boundaries established in these Terms, you are prohibited from using the site or its contents:

For any unlawful intent or to solicit others to perform illegal acts.
To violate international, federal, state, or local regulations and laws.
To infringe upon our intellectual property rights or the rights of others.
To harass, abuse, insult, defame, disparage, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To upload or spread viruses, malware, or any code designed to compromise website functionality.
To harvest or track the personal information of other users.
To engage in spamming, phishing, crawling, or scraping data.

We reserve the right to terminate your use of our Service immediately for violating any prohibited uses.

Section 12 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee or warrant that your use of our digital storefront will be completely uninterrupted, secure, or free from temporary errors.

You explicitly agree that your use of, or inability to use, the platform is at your own risk. All products and services delivered to you are provided on an "as is" and "as available" basis for your use, without representations or warranties of any kind, either express or implied—including implied warranties of merchantability, quality, or fitness for a specific purpose.

In no event shall Heirloom Banaras, our directors, officers, craftsmen, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, or data loss—arising from your use of the Service or any products purchased through the platform.

Section 13 – Indemnification

You agree to indemnify, defend, and hold harmless Heirloom Banaras and our affiliates, partners, officers, employees, and suppliers from any claim or legal demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law.

Section 14 – Severability and Contract Termination

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that specific provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. This determination will not affect the validity and enforceability of the remaining provisions.

These Terms of Service remain fully effective unless terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by simply ceasing to use our platform.

Section 15 – Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by, interpreted, and construed entirely in accordance with the laws of India.

Section 16 – Changes to our Terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to modify or replace any part of these Terms by posting updates directly to our website.