Shipping & Return Policy

 

Welcome to Heirloom Banaras. We are dedicated to ensuring your orders reach you safely, securely, and in perfect condition. This Shipping & Return Policy outlines our procedures for dispatch, delivery, and product returns. By placing an order on our online boutique, you acknowledge and agree to the terms below.

Shipping Policy

  • Order Processing: We begin processing your order immediately following successful payment confirmation or order validation.

  • Tracking Updates: As soon as your package is carefully packed and dispatched from our facility, you will receive real-time tracking details via email, SMS, or WhatsApp using the contact information provided at checkout.

  • Delivery Timelines: Delivery times depend on your geographic location and local courier logistics. Most domestic shipments arrive within 3 to 7 business days post-dispatch. Please note that timelines may occasionally vary due to inclement weather, festive seasons, courier delays, or unexpected operational constraints.

  • Shipping Charges: Any applicable shipping fees or delivery charges will be calculated and clearly displayed at checkout before you finalize your payment.

Return Policy

Because our textiles involve dedicated artistry, we maintain a strict return policy to ensure the authenticity and quality of our collections:

  • Eligibility: We accept returns only if you receive a product that is structurally damaged, defective, or completely different from the item you ordered.

  • 48-Hour Reporting Window: If there is any issue with your order, you must notify us within 48 hours of delivery. To initiate verification, please email us at heirloombanaras@gmail.com with clear photos and an unboxing video of the product and its packaging.

  • Resolution: Once the issue is reviewed and verified by our team, we will issue a replacement or process a refund depending on product availability and the nature of the issue.

  • Product Condition: Returned items must be entirely unused, unwashed, unaltered, and in their original condition with all tags, labels, and original packaging completely intact.

  • Non-Returnable Scenarios: We do not accept returns or exchanges for reasons involving a change of mind, personal dislike of a color or design, or fabric feel. Please note that slight color variations may occur due to digital screen resolutions and studio lighting; these variations do not qualify as manufacturing defects.

Return Logistics & Shipping

If your return request is approved by our team, we will guide you step-by-step through the return process. Reverse pickup services depend entirely on courier availability in your pincode area. In instances where a reverse pickup is unavailable, you will be instructed to securely ship the product back to our designated address as per our guidelines.

Contact Us

For any questions regarding your shipment or to flag a delivery issue, please connect with us immediately at heirloombanaras@gmail.com.